25.07.2023
Dear Rowe Aluminium customers,
We write this letter to inform you of a few key elements to consider before placing any NEW ORDERS!
As we are sure you are aware by now that we remain the only window manufacturer in the Murraylands, whilst we are very fortunate to have an abundance of work it does come with certain challenges, We remain committed to trying our hardest to keep up with demand, but this does incur extensive wait times on both quoting and production turn around. We will always try and help our customers in any way we can but please understand there may be some jobs that we just cannot help you with, we will recommend alternative solutions wherever we can, we only ask that your patience prevails and you work with us as much as possible so we can try to get your projects underway as smoothly as possible, please read carefully below some new terms and conditions we have had to introduce into our daily works,
FOR ALL GLASS AND GLAZING JOBS
Payment is required before your job is undertaken, 7-day accounts are now no longer available.
We apologise for the inconvenience and we understand that some jobs may be “expensive” and some people may not have these funds available we will be able to organize individual payment installments but these accounts MUST BE SETTLED before we attend and repair, please also note that we are not a dedicated glazing company, we are happy to help as much as possible but we do not and WILL NOT be offering a 24/7 emergency service.
FOR ALL NEW HOUSE PROJECTS
BOOKINGS FOR ALL QUOTES ARE ESSENTIAL
If you are planning a new build or renovation and would like us to supply your windows please bring in your plans but keep in mind an appointment with Darren must be booked in advance, we have limited availability and will only accept your plans via appointment.
FOR ALL MAINTENANCE/REPAIR JOBS
Again bookings are essential, if you are a home owner you can make appointments via our office with Rosa or Tyson.
If you are renting. Please contact your real estate agent and get them to send us a work order, all works undertaken on rental properties must have a work order and landlord approval.
FOR ALL POWDER COATING.
Powder coating is a service we provide based on materials that fit our own needs, some items you bring in may not fit in our pre-treatments or oven, all enquiries must be brought in to assess whether we can take on your job or not. Pre treatment of custom orders is solely your own responsibility, ie sandblasting, priming and custom colours, any extra time we have to spend prepping your items will be charged accordingly
Thank you all for your continued support, business and patience
Darren, Tracy, Tyson & Rosa
